SHYPPYNG

If not announced otherwise, estimated shipping will be 21 working days after received payment.

Shipping costs are Germany 5 Euro, Europe 15 Euro and Worldwide 40 Euro.
If you're not happy with the fit of your ordered clothes, please e-Mail us to 1@melredmer.com! In most cases it's possible to adjust the items to your needs. Costs are usually about 20-30 Euro and will be discussed individually.

PAY

Payment is possible with PayPal, your normal bank account, credit or debit card. You can choose your desired payment method in the checkout.

RETURN & EXCHANGES

We gladly accept returns of any unworn, unwashed piece/s within 5 days of receiving your online order. All items that are returned must be unworn and have their original tags and packaging. (dust bag, hangers, garment bag, all labels attached).

We do not accept returned pieces with makeup stains or with a smell of perfume. Please be careful when trying on the garments. You can try the item.s without causing any sort of deterioration. If the item/s have been used or aren’t returned with original packaging you will lose your right of return and the items will be returned to you.

Once your return has been accepted, all returned items will be credited back to your credit used to make the purchase of the items. The original shipping charges will not be refunded. You will receive an email once the refund has been processed. Please allow up to 5-7 business days for the refund to appear on your account.

International Shipping Disclaimer

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.

As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

Lost/stolen Packages

Please allow up to 10 days for EU orders and up to 3 weeks for overseas.

Defective Item

We pay great attention to the quality of our products. However, if you wish to report a manufacturing defect on an item received, please contact our customer service by e-mail at 1@melredmer.com

Any other questions?

Do not hesitate to write to us by e-mail at the customer service team. We always want to improve and your feedback means the world to us.