Information about your order on melredmer.com
Buy now: When you click on the "Buy now" button you will be led to your paypal account.
Sizes: XS-M it means that this product fits persons that wear sizes XS, S or M. M in this case would be the maximum possible size the wearer should have.
In-stock: If product is shown as "In-stock" your order will be shipped 1-3 business days after payment.
Made-to-order: If product is shown as "Made-to-order" it will be shipped 1-2 weeks after placement due to production time.
Shipping: We differ shipping costs between german, european and worldwide destinations. The price is shown in the drop down menu under the article description. Shipment is possible to most countries worldwide. Items are shipped from Hamburg, Germany.
Customs & Duties: For international orders, you may be responsible for import duties and taxes on your order depending on the country in which you reside. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. You may contact your customs office for additional information.
Returns: Unworn pieces purchased online may be returned or exchanged for store credit only if you notify us within 7 days of receipt of the item and return it to us within 14 days of the order ship date on his own expense. Goods must be in perfect unworn condition with all original packaging intact. It shall be the customer's responsability to retain all proof of return. Store credit is valid for one year from the issue date and buyer pays shipping. Made-to-measure pieces are due to the individualisation non-returnable. Thanks for your understanding!
If you still have unanswered questions please get in touch via firstname.lastname@example.org